What do I do if I’ve received a damaged or faulty item in my order?

If your parcel packaging appears to be heavily damaged upon delivery, please do not accept delivery and ask the courier to return to the sender. 

If your item is dead on arrival (D.O.A) you are entitled to a refund, repair, or replacement at your discretion. Once you have returned your item, we will email you the outcome of our inspection within 48-72 hours.

Follow the steps in our Troubleshooting Guide to establish that your item is indeed faulty. If you need further assistance please do not hesitate to Contact Us.