At times, the contents of your mail item might need to be held for an extended period of time by customs or quarantine authorities.
Two of the most common reasons for this include:
- Import duties and taxes need to be paid
- They need to inspect the item further
If this happens, they should get in touch with you directly.
- check for any updates or communication sent from the customs agency and contact your local customs office directly for further details.
- check the tracking provided by the international carrier, regularly for updates.