We process and pack your order as fast as possible with all orders being dispatched at 2:00pm (GMT+10). Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by logging a ticket through our Contact Form or chat with us over the phone on (03) 9369 8845.
It is important to call one of our team members if the order is express as we may be able to change the details before the order is dispatched.
Once you have received a notification that the parcel has been shipped, it may still be possible to change the delivery address as long as tracking does not state delivered. For Australia Post deliveries, create an account with Australia Post through myPost you can redirect the parcel to a new address.