How do I return or exchange an item?

A Return Merchandise Authorisation (RMA) number is required for all Returns/Exchanges.

RMA # can be obtained by following one of the three methods below; 

Guest Checkout

If your order was placed online without logging in using your email and password (guest checkout), please contact us to receive your RMA # from the link below.

Email Request to Return

Registered & Signed in Orders

If your order was placed whilst signed in to your account, please use the log in link below, and then complete the returns process by select "Product Return" tab in "My Account".

Once your return has been accepted, we will be in touch with subsequent steps.

You can view our returns policy in the link below;

STEDI Return Policy.

It is the buyer's responsibility to ensure the safe delivery back to our STEDI's warehouse. So please take care when packaging the item. 

Our Complete Returns Policy