How do I return or exchange an item?

A Return Merchandise Authorisation (RMA) number is required for all Returns.

RMA # can be obtained by following one of the methods below; 

 Registered & Signed in Orders

If your order was placed whilst signed in to your account, please use the login link below, and then complete the returns process by selecting the "Product Returns" tab in "My Account".

Guest Checkout

If your order was placed online without logging in using your email and password (guest checkout), please contact us to receive your RMA # from the link below.

Email Request to Return

Once your return has been accepted, we will be in touch with subsequent steps.

You can view our returns policy in the link below;

STEDI Return Policy.

It is the buyer's responsibility to ensure the safe delivery back to our STEDI's warehouse. So please take care when packaging the item. 

Our Complete Returns Policy