We want our customers to shop with confidence, which is why we’ve gone above and beyond ACCC guidelines, to offer an exchange or refund in the event you change your mind. However, all returns requests must be made within 30 days of receiving your order. Requests should be made by emailing us and using “Return Request” within the subject field. The following change of mind timeframes apply:
- In-store: 30 days from date of purchase
- Online (Australia/NewZealand): 30 days from date of delivery
- Online (International): 45 days from order placement.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above time-frames can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unused, in its original condition with all tags and original packaging intact.
- Any discounts received at the time of purchase will be carried over.
- When your return is received and provided that all items are in new & unused condition with all tags, labels, and original packaging, we will action your return request within 48 hours. Please note that the postage on your item (if any) is not refundable, and the cost of returning your item will be borne by you.